Everyone has slightly different values and needs. Expectations of service can vary from one person to the next. What’s most important us is that you’re happy with the service we provide.
Your expectations are important to us. We spend time before a project to understand you, your client/customer and the market your business operates in. We’d like to think that we are armed with everything we need to deliver for you. On more complex and costly projects we may recommend more detailed research. We’ll provide a prese and rationale for approach.
Standards and metrics
Does one standard fit all? In terms of meeting expectation in terms of deadline and quality – yes. Targets and results can be a bit more subjective and relative to task at hand. If you make them a focus of the we’ll endeavour to deliver.
Value and efficiency are embedded in our values. We’re always searching for the most cost effective and efficient ways to deliver your objectives. Sometimes it value adds like strategic advice or simplified processes. Or it could be the speed at which we deliver which save you time and money.
We’re honest about costs, risks and results. We believe you should be informed and understand the processes involved in delivering your project. We provide project status reports and post implementation results.
Our efforts are always be directed at delivering your objectives. We believe best way to deliver on objectives is by making informed decision about our approach by analysing data and research. The best research can provide insights about a segment or customer, but it isn’t always a predictor individual behaviour.
Targeted marketing can be more efficient but, no campaign can deliver engagement without some waste in the conversion funnel. In most cases interaction rates are measured in single figure percentages. We rigorously explore all the options and carefully plan the most efficient, objective focused campaign possible.
We’d like to think we can get it right 100% of the time. If we have followed the brief to and we have explored all the supporting information and data thoroughly, then there’s a good chance we will. We always can’t account for individual’s taste or opinions, but we will try and accommodate them. It could could be a colour, tone of voice, a word or an image. If we have missed the point, then we’ll do our best to correct the oversight promptly.